What a 5-Year Old Can Teach You About Listening and Why You Must Pay Attention

We’re told from a very young age to pay attention. From our parents. Teachers. Then bosses and gurus.  But I don’t think it means what we think it means. At least I don’t after a very smart lesson from my young friend Donovan.

 

I was sitting in the kitchen having coffee with my next-door neighbor Eileen, while her 5-year-old son Donovan, dressed courageously in his Superman costume was engaged in quite a heated debate about why he couldn’t wear his costume to school.

 

He kept inserting himself into our conversation. He was continually asking me questions:

 

“Neen do you like to play outside or in?”  OUTSIDE. “Neen, cats or dogs?” CATS! “Neen, Obi Wan or Yoda?” YODA of course!

 

Then he said, “Neen you’re not listening to me!” I replied, “YES, I AM, HONEY.” He assured me I was not, then jumped in my lap, grabbed my face in his tiny little hands, turned it towards him, and with great Superhero passion and intensity, he said the words I will never forget.

 

“‘NEEN, LISTEN WITH YOUR EYES!”

 

He was FIVE. It took a 5-year-old to remind me, that we don’t listen with our ears, we listen with our eyes, our hearts, and our souls — and I think that’s what it truly means to pay attention.

 

It’s a combination of all these things.

 

Too often, we pay attention to the to-do lists in our head.  Or we’re waiting to respond.
Or trying to work out what to say in response to someone, instead of listening intently.

 

To truly pay attention — or as Donovan says, listening with our eyes, — is being intentional. It’s holding our own agenda at bay. It’s looking someone in the eye. It’s being fully and absolutely present.

 

In that precious moment, Donovan helped me realize why it’s so important that we pay attention, and why our parents and our teachers and everyone, kept reminding us of this valuable life lesson. Intentional attention is a gift. One you give the people in your world, and one you give yourself.

 

It’s a game-changer in your relationships. From your friends and family to the people you work with, to the teams you lead, to the customers you support. Make the shift to be more INTENTIONALLY attentive. And watch as your business and life become much more AH-MAZING. Thanks Donovan!

 

Want to learn more about how ATTENTION PAYS? Give us a call today to learn how we can help your team pay attention to what REALLY matters – and how that will help your business skyrocket.

 

The post What a 5-Year Old Can Teach You About Listening and Why You Must Pay Attention appeared first on Neen James.

Achieve Maximum Output – Learn the Best Times of Day to Pay Attention

Need to maximize output each day? Start by identifying the times of day it might be easier for your brain to make decisions, maximize output and be more productive by leveraging your undivided attention.

 

 

 

In our book Folding Time™, we share people have premium productivity work times. For morning birds you are most productive between 7 am – 1 pm, for hummingbirds you are 10.30 am – 3 pm and for night owls 2 pm – 8 pm. See there’s a really a time for everyone to focus their attention and maximize output!

 

Strategize in your most productive time – if you have decisions to make choose your most productive time. If you have a big project to do or a presentation to prepare for, choose the time your brain is most engaged.

 

Do routine activities in your least productive time – do you have maintenance type activities i.e. returning email, updating status reports that don’t require as much strategic thought? Leave those for another time of day.

 

Make your big decisions earlier in the day – Michael Breus, author of The Power of When, suggests saving big choices for one to three hours after you wake up. By then, you have shaken off any sleep inertia you might have. A study by Shai Danziger summarizes the results of 1,112 parole decisions heard over a 10 month period resulted in 65% more successfully paroled in the morning hours. Choose your best time to make important decisions.

 

Convert sales calls before the weekend and holidays – if you are working with a buyer to get decisions made on important deals consider Friday afternoons and also before major holidays. I have found the week before Thanksgiving is a great time to finalize outstanding speaking engagements for the following year and people pick up the phone on Friday afternoons. Hustle when others are relaxing.

 

We all get 1,440 minutes in a day. There is no such thing as time-management. It’s not about time management; it’s about attention management and strategizing ways to maximize output.

 

If you are a leader in your organization, provide employees an agile work environment that allows them to maximize output by working during the times of day they are able to focus most. Need ideas on how to create an effective, focused workforce? Watch this video and learn:

• How to give employees freedom to create their workday structure
• Allow employees to work in their most productive spaces and places
• Provide flexibility to employees to work during their most productive hours

 

Know your best time of day to pay attention to what really matters.

The post Achieve Maximum Output – Learn the Best Times of Day to Pay Attention appeared first on Neen James.

Maximize Joy in Others Giving Attention When it Counts

 

On Air with Ella is an ah-mazing podcast full of ideas to maximize joy in life by paying attention to what matters most. An inspiration for fitness, happiness and well-being, Ella interviews many professionals and uncovers the secret to success in business and life. Listen in to our interview and subscribe to her podcast. You won’t be disappointed.

Champagne Wishes,

Neen

What’s 4’10”, Australian, fiery in pink heels? My friend Neen James, most days.

We first heard from Neen in episode 008 where she shared work/life productivity strategies from her Folding Time series with us. She’s back in this bonus episode to share more quick, actionable tips to create connections that matter, deepen our relationships, maximize joy and make the most out of the limited time that we have.

In This Episode:

• Click Here to Download the Life Balance Wheel Worksheet
• Neen’s tips for “systemized thoughtfulness” and how we can associate activities with time blocks
• Simple but powerful tips for letting people know you care – and that you’re PAYING ATTENTION! including…
  • hand written thank you notes
  • making eye contact
  • using people’s names
  • leaving notes for your loved ones
  • hanging up the phone before you walk into your home
  • “listening with your eyes”
  • weekly round-ups for your boss that promote you and your team
  • finding an accountability partner for any habit you’re trying to develop / improve
• Neen’s been happily married for 27 years. She shares some of her secrets for making it work amidst a busy lifestyle
• FREE DOWNLOAD! Get a sneak peek at Neen’s upcoming book content: Attention Pays! by Neen James

Additional Resources

• I mention (again) Gretchen Rubin‘s fabulous book “Better Than Before” for finding out what style works best for you when you’re trying to form new habits
• Want to work with Neen? She’s a powerful keynote speaker – you can learn more here
• Neen has a book coming out in 2018! For now, you can get her best strategies on NeenTV

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Meetings are a Time Suck. 10 Ways to Eliminate the Waste of Time

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5 Strategies to Manage Email (and not let it run your day)

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Meetings are a Time Suck. 10 Ways to Eliminate the Waste of Time

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5 Strategies to Manage Email (and not let it run your day)

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Stop and Give Yourself 30 – Maximize Productivity with Early Morning Focused Attention

How do you set the tone and maximize productivity at the beginning of each day? Do you give yourself space to map things out or are you more of a wing-it kind of person? I believe how you START your day, sets the intention and momentum for how the rest of the day’s will transpire. When you begin with 30-minutes of focused attention to what really matters most –  that time will pay generous dividends by the end of the day.  

 

Here are strategies maximize productivity and ensure a successful day in the first 30 minutes:

1. Turn OFF your phones. It’s all right. That magical device that is glued to hands seemingly every waking minute of the day, delivering phone calls, chats, text messages and emails at an often-alarming rate does turn off. So does the desk phone! Take 30 minutes to create space for focus. It will all be there when you turn it back on. It’s just an hour. And there’s voicemail! If it’s important, they’ll leave a message or call back.  If you want to maximize productivity – turn off your phones. 
2. Close your door. If you’ve got one. This sends a signal to your team (or your family if you are a work-from-home entrepreneur) that you are unavailable unless there is an emergency. If you are new to the practice, educate your team what procedures you want to have in place when your door is closed. Once everyone is on board that this is your time to create, get strategic, work a business plan, and map out your day, they’ll recognize the importance. Especially when they see the RESULTS.  If you are forced to work in an open environment, consider headphones. I used this technique in one organization, and people eventually got the idea that when your headphones are in, it’s the equivalent of a do-not-disturb sign.  
3. Use smart time-blocking. My recommendations? Book all meetings to start after 9.00 am. If you’ve always had early morning meetings, this might be a tough change, but if needed, can you start your “clock” an hour earlier to ensure that you have a full 30 minutes to complete your planning?  
4. Start off-site if possible.  Can you complete your 30-minute mindset and strategy session BEFORE you walk through your office doors? That way when you are actually in office – you hit the ground running. Once you’ve mastered this, teach your team. Once they’ve mastered it – your Key Performance Indicators (KPIs) will go through the roof. A study done by Ctrip shared that remote workers are able to complete 13.5% more than their comparable office workers. How’s that for food for thought. 
5. Quit the clutter. Seriously. Inboxes. Coffee cups. Paperwork piles. These distractions are stealing brain bandwidth and steering your attention away from streamlining your day. Out with them!  Maximize productivity by decreasing visual distractions.
6. Check off that early morning workout. If you can muster it, get your exercise out of the way first thing. Start small if you have (15-30-minute increments) but do start. You’ll feel like you’ve already checked one big daily goal off your to-do list! Cheers!  
7. Nix the gossip in the bud. Honestly, gossip is one of the biggest time, energy, and productivity drains an organization can have. We Aussies call a gossip a “flibbertigibbet”. Studies show that 39% of workers admit that gossip and workplace chat are their biggest productivity killers. Another study conducted by Equisys also shared that the average employee spends 65 hours a year gossiping in the workplace! Cull this invasive “thief” from your company if you truly want to maximize productivity.  

 

Starting your day in planning mode will help you stay focused, on track, and set the right tone for not just your day – but that of those around you. Lead by example. Pay ATTENTION to the INTENTION you set for each day. Your productivity, profitability, and bottom-line results will reflect your efforts!  

 

Want to learn more about doing more in less time? Using time more efficiently? Boosting the productivity of your team? Invite me in to share some game-changing strategies, or take a look at my book Folding Time for more inspiration!

The post Stop and Give Yourself 30 – Maximize Productivity with Early Morning Focused Attention appeared first on Neen James.

Achieve Peak Performance – Pay Attention to YOUR Well-Being

Some of the smartest and most successful people I know understand in order to have the ability to work at peak performance levels requires incredible energy and stamina. To have that consistently, one has to schedule recovery time. It’s as important to your bottom line as landing that big client or making the next sale. Let this sink in:  According to SHRM (Society for Human Resource Management, 85% of talent managers agree employees who use most (or all) of their vacation time are more productive and focused.  

 

See, part of taking care of yourself is being a champion for your own physical and mental well-being. That’s why you’ll see extraordinary leaders plan and take vacation down time. That means disconnection from responsibility, technology, and even emails! (That last one scared you a little, didn’t it? Studies show that over 50% of employees check work-related emails after hours, on vacation and during holidays. STOP.) While it’s not always possible to completely “unplug”, it should be a goal to use your down time as true time away. To replenish the mind and spirit. To shake out the cobwebs. Find new perspective. Renew energy levels. And make quality time to pay ATTENTION to loved ones the top priority.  

 

I read an article not long ago in Fortune Magazine that shared how Europeans think Americans are crazy because while they take up to six weeks of vacation per year, statistics show that US employees leave 429 million vacation days on the table annually. Interestingly 40% of executives think employees would be more productive if they took vacations. Yet among those same senior managers, 72% said if offered unlimited vacation time they wouldn’t take it! What’ THAT about?  

 

If what you REALLY want is to be better at what you do, and have a better life while you’re doing it – try these three strategies for scheduling recovery and downtime:  

 

Plan early: One thing we do as a team, is review calendars at the first part of the year and plan a variety of trips during that year and might include cars, bikes, pool time or trips back to Australia to see family and friends. It’s a practice we have followed for many years to ensure the majority of vacations are scheduled to give us experiences to look forward to. Can you review your calendar and book time to enjoy something that you love to do with people you love being with? 

 

Create variety: Look for ways you can mix it up – with a variety of destinations, adventures and times of year based on your needs and budgets. I’m not a stay-cation kind of gal. My office is in my home (maybe you have one there too.) That means I would just work the whole time, so that doesn’t work for me. For some people, it works. Consider visiting a new spot, driving instead of flying, build in adventure, art galleries visits, or a walking tour of a city. With so many online tools to help plan your visit, you can leverage community events, support local initiatives and experience cities and towns in a completely new way. We often use the site HomeAway.com, as I prefer an apartment or a house than a hotel when traveling for extended stays. We have used this service around the world and have loved it every time. My career allows me the luxury of travel to incredible places staying in lovely hotels and yet some vacations the idea of getting on another plane or staying in another hotel. Can you and your family choose a new adventure in the next twelve months that everyone can help plan to enjoy a trip together? 

 

Go offline: This is the toughest ask for many of our clients (and me) but it’s not impossible! Can you create an out of office message that bounces back to manage email providing an alternative person to help while you are away? Can you stay off social media and instead focus all that time and attention on creating memories with those you love? I am a huge fan of a digital detox; your vacation is a great time to do that. 

 

Get outside. There’s something incredibly life-affirming about getting outdoors in beautiful new space. Think mountain hikes, a walk on a nature path, collecting shells on a beach, or catching fish on a lake. Have you ever noticed how much better you feel, how much deeper you sleep and how much healthier you feel on vacation when you invest time to be active while you are relaxing? 

 

Create memories: Truly, isn’t one of the biggest reasons we work so hard is to create a lifestyle for our loved ones? Keep this in mind – recovery time is not always just about your taking a break, it’s about taking the time to create special experiences with family and friends. It’s about connection. It’s also NOT negotiable for any leader who wants to excel. If you want to accelerate your leadership and be a productive contributor on your team? Take time off. You will be more fun to work with, more focused and energized and you will create memories with people you care about, and isn’t that the reason many of us work? 

 

Here’s my challenge to you: Pay attention to what matters. You, your health, and your loved ones all benefit from scheduled recovery, book yours today.  Need more convincing or ideas how you can achieve peak performance through regularly scheduled recovery time? Check out this video and learn how professionals can achieve maximum productivity results, focus and dedicated attention to goals and priorities through recovery time. 

 

Want to learn more about making the most of your time? Take a look at my book Folding Time. It’s a game changer!  

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How to (and why you need to) Schedule Recovery Time

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How to (and why you need to) Schedule Recovery Time

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Multitasking is a Productivity Lie - How to Boost Productivity by Paying Attention

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Multitasking is a Productivity Lie - How to Boost Productivity by Paying Attention

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Book Review: HR on Purpose – 4 Ideas to Implement Immediately for Human Resources

SHRM (Society for Human Resource Management), a brilliant organization contributing to the training and development of Human Resources, is fortunate to have Steve Browne in their membership. He is one of their most beloved members, generous, knowledgeable, and welcoming to anyone. If you have ever met him, you will agree with me.

 

 

Imagine my delight when I found his book, HR on Purpose: Developing Deliberate People Passion in the SHRM bookstore while speaking at their annual event. 

 

If you are in Human Resources, or manage people, this is a must-read. In it, Steve makes the powerful point that most companies struggle with communication and training. That’s SO true. In my work with media companies, credit unions, hospitals, pharmaceutical organizations and corporations of all sizes, I have seen and heard firsthand how these two elements can create chaos. Steve expertly addresses both and shares ah-mazing strategies for handling them and more.

 

It was a page-turner! Filled with funny stories, great examples, and practical solutions. I promise you will find it an easy read. If you are like me, you will probably dog-ear the pages so you can reference to come back later.

 

He makes so many great points it’s hard to list them all! Here a few of my favorites that are in line with our thinking about paying attention to what REALLY matters. See if you agree.

 

• Culture is the number one reason employees stay or leave your company. He’s absolutely right.  To attract and keep great talent, you’ve got to get the culture part of the equation right.

 

• Stop being transactional and start being strategic. This is one of my favorite Human Resources strategies. You have heard me often share that leaders to focus on strategy and help define a road map for their team to implement tactics. Sometimes tactics are more fun. Easier. Quicker to feel like you are crossing something off your list. Leaders need to focus on strategy first.

 

• Surround yourself with positive people. In our book Folding Time we talk about VIPs (very inspiring people) versus VDPs (very draining people). We all need more VIPs in our life to help inspire and motivate us, especially on those hard days.  Leadership is lonely, having your own cheer squad or people that inspire you can make your days more productive.

 

• Don’t say you are busy. I hate that phrase, so does Steve. Hate is a strong word (mine, not his). When I ask people how they are and they reply, “So busy”… they often don’t see my massive eyeroll. Everyone is busy. That’s life. That’s adult-ing. When I am asked that question I’d rather say, “Life is very full”. The brilliant Steve Browne agrees, he says, “I’m full”! I love that.

Need more convincing: watch my video to learn how this book can elevate your Human Resources organization or personal interaction with people in your department.

 

If you want to be more purposeful in the way you manage people, or if you are in Human Resources in any responsibility in any size company, this is a great resource for you. Buy it. Enjoy it and share it with your team.  Follow Steve and his great advice on Twitter.

 

I’d love to hear your thoughts! Share them with me here on the blog, or find me on social media as well.

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SHRM Annual Conference Paycom Break Room Podcast

Every year, the Society of Human Resource Management SHRM annual conference is held so that HR professionals from around the world can gather and learn from industry experts, and share their experiences. Paycom attended the 2017 SHRM annual conference in New Orleans to meet with industry thought leaders, SHRM volunteers and conference attendees, and learn more about the latest workforce trends.

In this special SHRM Annual Conference HR Break Room conversation, Caleb talks with keynote speaker and author of Folding Time, Neen James, and the Oklahoma HR State Council Director-Elect, Mike Shaw. In this episode, we break down the SHRM annual conference different sessions and networking opportunities. Also, Neen talks about the premise of her book, and discusses why time management is out and attention management is in.

Paycom 2017 SHRM HR Break Room

In this special HR Break Room talk, the panel will discuss:

• SHRM’s different sessions
• the rich networking opportunities the SHRM conference offers attendees
• the important distinction between managing time and managing attention

The post SHRM Annual Conference Paycom Break Room Podcast appeared first on Neen James.

Who is Your Pete? B Cellars Attention to Customers

“Welcome to B Cellars,” she said with a huge smile.

 

It was one of those insanely hot days in Napa, in the middle of summer, and we were greeted with her kindness and a cold drink and informed our guide Pete would be with us shortly.

 

This relatively new vineyard and winery is a little oasis, located in Oakville, it was one of my favorites on our last trip. I love Napa. I love Sonoma. I love champagne… you could see how a weekend here is my perfect getaway.

What struck me about the B Cellars vineyard was the level of attention they paid from the moment we arrived until we left with our delicious wines.

 

Not only were we greeted with the phrase, “Are you Mr. and Mrs. James?”… wait was I wearing a nametag? No. They were just that good.

 

Our tour guide Pete, came out to greet us and share the overview of the afternoon ‘experience’ as he called it. We were waiting for one other couple to join us, but let’s enjoy a nice Rosé while we wait! Yes, let’s.

 

When we entered this gorgeous glass and brick modern building it was complete with an open kitchen, elegantly placed merchandise, white linens, and multiple sparkling glasses on each table. While we were standing sipping our Rosé, the chef whipped up us a little morsel of fabulousness for each of us to try, I was sold!

 

 

Next, quick introductions, a refill of the Rosé, and then off to the gardens we went. Pete was enthusiastic as he explained the vines (all lovingly dedicated to different family members marked by plaques at the end of each row) and surrounded by olive trees for a little shade, it really is a pretty vineyard. Then he lovingly showed us their garden, so proud of growing a wide variety of herbs and vegetables used by the Chef to delight the taste buds of their guests.

 

As we walked towards the caves I was a little apprehensive (you may not know I am claustrophobic) but as the doors opened to the dark room filled with wine barrels, I felt totally at ease and even more adventurous. Wandering through the elegant space, it’s easy to be captivated. They had created special entertaining rooms for parties and events and Pete even opened a barrel for us to taste (clearly this is smart marketing–but I didn’t care, I loved it). We later purchased some of that same wine for when it is to be released later this year.

 

When we returned to the main building we were seated to find menus customized with our names, and a series of great wine selections each accompanied by a handmade treat from the chef in the open kitchen. I was in heaven. I even commented that the crispy chicken leg might have been the best thing I tasted all day. Note: Not even a week later a thoughtful note was received from Pete that also included the recipe, he was definitely paying attention.

 

I love to travel. You could even say I travel like a brat. I love nice things. The thoughtfulness of the plating, the decision of which wine would best accompany what flavors, and then to have it all listed out for us to remember were just some of the thoughtful touches of this winery, B Cellars.

 

Did we join their wine club? Of course. I would put it up there in my top five places in the Napa area. If you are planning a trip, connect with Pete, book the wine and food pairing… you can thank me later.

 

It’s the little things that make a big impact. Knowing someone’s name (and using it throughout our visit), printing our name on a menu (no cost but big touch), creating an environment that felt relaxing and elegant all at the same time, having a passion for not only the wine, but also the story, the family, the grounds and the food. Pete created this experience. It only takes one person to make an impression.

 

In your business, who is your Pete? Who is your ambassador that makes your customers, clients, members feel like they are the most important person who has visited today.

 

Remember, attention pays.

 

If you’ve ever had a similar extraordinary experience as I did at B Cellars, I’d love to hear about it. Share it with me on social media or here on the blog!  If you’re eager to transform your own team into powerful ambassadors that create the conditions for customers to not only do repeat business with you – but leave glowing reviews such as this one, call me. Giving organizations the tools they need to make ATTENTION pay is exactly what I do.

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Power of When Book Review

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Power of When Book Review

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7 ATTENTION Saving Strategies to Manage Email Distractions

Could you accelerate daily productivity with tips to manage email distractions? According to a report by McKinsey, 28% of a person’s workday is spent checking email.  Sound familiar? That’s over one quarter of your entire business day is allocated just to manage emails. It’s a wonder any of us get anything done. Studies show that 26% of employees admit email is their number one distraction, and I believe that.

 

Here’s what I’d like you to remember – emails are requests from other people who want YOUR time and ATTENTION to accomplish THEIR objectives. While it is, of course, a necessary form of communication – YOU get to set the terms of how it is used, putting YOU in control of your time. Your time is far too valuable to let others determine how you spend it. So, what’s a person to do?

 

Here are seven of my favorite strategies to manage email distraction:

1. Invest 15 minutes. This is something I’m passionate about. I love breaking things down into manageable bits. Manage email in 15-minute increments. Set the timer on your iPhone, play a game and answer as many as you can. Then move onto a more strategic activity.
2. Put a limit on it. According to a University of British Columbia study, to manage email distractions means limiting your reading of email to three times per day reduces stress and distractions by 47%, boosting productivity and focus. That’s huge!
3. Unplug from the unwanted. Millions of people use me, which is a fabulous tool that allows you to unsubscribe from email subscriptions that are filling up your inbox. If you’re not reading them, skip that distraction, save yourself valuable time and just unsubscribe.
4. Block it out. Freedom is a cool distraction management tool that I use on my Mac and iPhone to block social media sites and email. It’s kind of the internet version of a do not disturb sign and it’s ideal for creating focused, uninterrupted time when you’re looking to increase productivity. More than 450,000 people use this app across multiple electronics.
5. Create short cuts. Text Expander is one of my fave apps on my Mac. It is so simple. By allowing you to load short cuts for regularly used responses, words, and templates, it can save an ah-mazing amount of time. If you find that you respond to emails with similar information on a regular basis, this app might be one of your new faves as well!
6. Bounce them back. If you use Gmail, this one might be the answer you’ve looked for. Boomerang for Gmail is a great service to manage emails by allowing you to bounce emails back to you when you want to answer them and write emails and schedule delivery for another time. Helps to keep that inbox overwhelm at bay.
7. To-Do list it. I haven’t tried it yet, but for fans of to-do lists, the Taskforce app sounds like a solution. It lets you transform your emails into tasks and comes with an automatic filtering feature.

 

Being a leader in today’s world means challenging the way you work, communicate, interact, and manage your time and talent. When you recognize how very valuable your hours are, you start to get protective of them. Fortunately, there are brilliant people out there creating new dynamic tools every day that can help us effectively streamline our workdays, so that we reclaim that mismanaged time and invest it making memorable moments by paying ATTENTION to the important people in our lives.  When you do? You will have more impact and influence at work, at home, and in your community. That’s a win-win-win for everyone!

 

If your emails have merely become a means in which to communicate to others, it’s time to make them a way you can genuinely connect. When your emails are elevated to be more personal, personable, connected and sincere, others will not only want to read them, they’ll enjoy doing so.

 

I’d love to hear your thoughts or learn what tools YOU use to keep email distraction to a minimum. Share them with me on social media or here on the blog. If you would like to learn more strategies for helping YOUR team become more productive, profitable, and collaborative, check out my book Folding Time, or contact me today to bring my much-requested Folding Time keynote to your organization and learn how to achieve twice as much in half the time!

 

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HR on Purpose: Developing Deliberate People Passion - Book Review

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