As leaders, it’s important to not just listen to the words people say, but to really pay attention to the intent behind them as well. When we do, we can get a more in-depth perception of what our team members are really trying to communicate.
People, your team members, want to be seen and heard, but sometimes what we SEE doesn’t quite line up with what we HEAR. Other times, we’re not SEEING at all, or really hearing. And that’s what has to change if you want to be the best possible leader you can be.
Truly paying attention is being intentional. It’s holding our own agenda at bay. It’s quieting the noise. It’s looking someone in the eye. It’s leaning in, and showing them that you are fully and absolutely present.
As a leader, has anyone ever walked into your office, and wanted (or needed) your attention, but you stayed engaged in something ELSE (email, laptop, phone, etc.) while they were talking?
Have you ever been in a conversation with someone, and you know they couldn’t wait for you to finish so they can add their two cents? Or finish your sentence for you? Have you ever been in a meeting and looked around and can absolutely tell that some team members are mentally a million miles away?
Here’s the deal We all need attention. To get work done. To succeed. To feel like, even if we don’t want to be the center of everybody’s attention, that we’re the center of SOMEBODY’S attention. At least some of the time.
Your team members need that too. As do your customers. Because we, especially in business, need attention to pay. When it comes to making attention pay, you have to make choices and be intentional with your time, your attention and your energy.
My challenge to you? Can you look people in the eye and give them your undivided attention more? Can you be more deliberate, personally and professionally to who you want and what you need to pay attention to?
Just with those two things settled, you are going to figure out what to say NO to, so you can YES to what really matters. It’s when you say NO to something that allows you to say YES to others – that’s when you know you’re really succeeding and investing in intentional attention.
Intentional attention is the BIG secret to being a successful leader. If you’d like to learn more about creating new ways for attention to PAY you big dividends in your business and life, share your thoughts here, or contact me today to learn how I can share this message with your team.